Support Options
Whenever, wherever, we've got you covered.
Support Offerings
Features | Standard | Premium | Dedicated |
|---|---|---|---|
Contact Options | Online, Phone, Email | Online, Phone, Email | Online, Phone, Email |
Coverage Time | Business Hours (MF 9am-5pm EST) | Business Hours + priority ticket support off-hours | Business Hours + priority tickets + 24x7 Mission Critical support if needed |
Dedicated Support Portal and KnowledgeBase | |||
Device Warranty & RMA management | |||
Extended Coverage Hours - 12x5-16x5, 24x7 | |||
Dedicated Telephone Number / Support Team | |||
Support Issue Trends and Analytics |